DISPUTE AVOIDANCE

Effective communication. Managing complaints with empathy. Helping people have difficult conversations. Coaching people to negotiate intelligently

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DISPUTE MANAGEMENT

Using escalating resolution. Involving neutral third parties. Preparing a persuasive case. Retaining key business relationships

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DISPUTE RESOLUTION

Choosing the appropriate process. Assessing risk sensibly. Developing effective strategies. Devising creative solutions. Rebuilding fractured relationships

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Who Are We

Business requires certainty in order to be successful. Whether engaged in domestic or international business, ensuring that appropriate dispute avoidance and management systems are put in place, is essential. The DRP is uniquely placed to provide the expertise needed to tailor appropriate systems for any business.