All DRP workshops and courses are bespoke, tailored to suit the particular requirements and needs of the commissioning party. What follows is an indication of what is typically covered. This programme is to raise awareness of the causes of disagreements, to strengthen existing skills so that disagreements may be discussed co-operatively and escalation be avoided. It also gives advice and support to effectively manage the situation if disagreements do become disputes and, finally, it helps parties to effectively use dispute resolution processes if all else fails. So
- Dispute Avoidance
- Dispute Management
- Dispute Resolution.
The Programme is flexible, according to the needs and experience of the commissioning party. Each module is devised to suit that party, so that all are relevant and particular to them, and can be delivered in one block of time or in several two or three hour sessions. Ideally the Programme would be delivered to a group of twelve or more with both of us leading; less than twelve would probably involve only one of us, unless agreed otherwise.
We run a 1.5-2.00 hour session, usually at lunchtime but can be at breakfast or late afternoon, as a taster for the full day workshops. This can cover any one of the Dispute Avoidance/Management/Resolution modules and can be run in-house or include business clients and consultants.
There would normally be a small charge for a ‘Taster’ session, which would be deducted from the full day Workshop charge when commissioned.
Full-day Workshop (typically eight hours including 0.5 hour lunch break).
These three Workshops are designed to be progressive but we accept that people will come at various stages of knowledge and so they can be adapted to stand alone. In addition, limited time means that some subjects are coved superficially but we are able to offer more detailed Workshops on specific subjects if required.
Effective Communication (3 hours)
Separating people from the problem
Helping people to have difficult conversations (1.5 hours)
Case study soundbites using effective communication skills
Stepping into other’s shoes exercise
Negotiating Intelligently (2.5 hours)
Co-operation v competition
Winning v better deals
Needs v claims
Plenary on best practice (0.5 hours)
Optional additional 1 hour
Managing complaints with empathy
Optional additional 3 hours
Psychology of conflict
Escalating resolution process (1.5 hours)
Other resolution processes (DRB, ENE, ED etc)
Finding co-operative solutions (2 hours)
Building on Negotiating Intelligently (above)
Preparing a persuasive case (3.5 hours using case study)
Choosing the process
Closing plenary (0.5 hours)
Choosing the appropriate process (1.5 hours)
Building on or replacing Escalating resolution process above)
Assessing risk (2 hours using case study)
BATNA, ZOPA etc
Personal and business cost
Legal and disbursements
Developing effective strategies (1.5 hours using case study)
Clear roles for the team
Incompatible negotiating styles
Devising creative solutions (2 hours including case study)
Low cost/high gain
Short/long term benefits
Closing plenary (0.5 hours)
DRP are experienced in running Mediator Training, Advocacy and other courses and further details of these are available on request.